Shipping policy

Shipping Policy

At NIRINAO each piece is carefully prepared and packaged with great attention before being shipped.

 

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Because our pieces are handcrafted by artisans, preparation times may occasionally vary during periods of high demand.

Once your order has been shipped, you will receive a confirmation email with tracking information.


Shipping Times

Estimated delivery times depend on your location:

  • Middle East: 3–7 business days

Please note that these delivery times are estimates and may vary depending on the carrier, logistics conditions, and customs clearance.

 

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

 

Customs Duties and Taxes

For international orders, customs duties, import taxes, and local fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

NIRINAO has no control over these charges and cannot estimate their amount. We recommend contacting your local customs office for further information before placing your order.

 

Shipping Address

Please ensure that your shipping address is complete and accurate before completing your order.

NIRINAO cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

Shipping Responsibility

Once a package has been handed over to the shipping carrier, NIRINAO cannot be held responsible for shipping delays, customs processing times, or other circumstances beyond our control.

 

Refused Shipments

If a package is refused by the customer or returned due to unpaid customs duties or taxes, the return shipping costs and any related fees may be deducted from the refund.

 

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at orastudioae@gmail.com and we will do our best to assist you in resolving the issue with the carrier.